Enterprise Management Solutions (EMS)

Service Management    Systems and Network Management    Security Services

Lilien LLC’ EMS Practice combines networking, application and server management tools with our ITIL-based consulting and implementation methodology and practice providers. Our EMS team has created management solutions to solve complex business problems for industry leaders from health care and life sciences to financial services.

Because most enterprises today are completely dependent upon information technology, IT service readiness can have significant business consequences. However, despite massive technology investments during the 1990s, many IT departments are ill-equipped to deal with business realities. Evolved as IT-centric cost centers, they continue to rely on outdated organizational structures, management systems, processes, and tools that make it difficult to provide what businesses need most: high-quality solutions and support delivered in real time. 

Information Technology Information Library (ITIL)  is a process-based approach to IT service management, which focuses attention on key activities and optimized service quality within a reasonable and justifiable cost structure.  ITIL has become the most comprehensive and widely- accepted IT process management framework in the world.   Although the U.K. Government created the ITIL, it has rapidly been adopted across the world as the standard for best practice in the provision of IT Service.  The main focus of IT Service Management (ITSM) itself is generally divided into two main areas: Service Support and Service Delivery.  Together, these comprise the disciplines that embrace provisioning and management of effective IT services.  Let Lilien LLC consultants educate you in the best practices, developed through the ITIL reference methodologies.

If your business is like most large businesses today, rising help desk call volumes, staff training and retention challenges as well as end-user demands for improved service quality are placing increased pressure on internal resources.  HP OpenView Service Desk can facilitate a single point of contact within the IT organization for users of IT services.  It enables or provides configuration, help desk, incident, problem, change, and service level management.  As a fully ITIL-aligned solution, we believe HP Service Desk is easily the best product in its class because it:

• Demonstrates the relationships between customers, business services, service level agreements and support level objectives.
• Provides a hierarchical service structure with multi-tiered SLA capabilities.
• Provides straight forward information in a recognizable format with an intuitive Microsoft Outlook look-and-feel user interface.
• Offers the capability to customize forms, views and fields on-the-fly, without the need to bring the application server down.
• Provides out-of-the-box reporting capacities and database views to facilitate the integration with external reporting tools.

Lilien LLC can provide full implementation of a Service Desk solution.  Let us show you how to free up your IT resources, improve service response and resolution, reduce support problems, and predict support costs more reliably.
 

Where ITIL provides the theory and guidelines, the Alignability Process Model software provides the processes, procedures, and detailed work instructions. It comes with a set of configuration files that automatically configure the HP OpenView Service Desk application for the support of the alignability processes. The processes and the configuration files for HP OpenView Service Desk dramatically reduce the time required for, and the risks associated with, service management implementation projects. It has been developed for information and communication technology (ICT) providers to enable them to deal with the fast pace of change within their industry. Most service providers are so involved in the day-to-day operations that they have little time left to add new services or to improve existing ones. Because of this limited ability to improve their service offering, service providers often have trouble competing with organizations that provide similar services. Lilien LLC can provide this advanced functionality at a competitive service level and at significant ROI.  Standardize on ITIL-based processes.

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The HP OpenView portfolio of management solutions helps you take control of your IT and telecommunications resources. By giving you tools to troubleshoot, adapt quickly to change, and keep your data secure, our solutions ensure that business-critical data and services are delivered on time, all the time.  With solutions for business, service, resource, as well as solutions specific to your industry's needs, let us help align your company's people, processes, and technology to contribute to an Adaptive Management  environment. 

Lilien LLC is certified as an OpenView Gold provider.  We have integrated OpenView solutions since their initial availability to the integrator community in 1993.  Find out why we are the recipient of the prestigious HP Crystal award for Openview implementations!

Lilien LLC has cut its teeth on providing solutions for managing infrastructure.  For more than 13 years we have employed the use of various products that enable us to:

• Protect servers from vulnerabilities and unexpected downtime with automated patch management.
• Speed server provisioning, re-purposing, and updating.
• Increase agility to respond to business demands by automating end-to-end IT services.
• Understand the availability and performance of systems infrastructure.

We have many years experience deploying GlancePlus and OpenView Operations.

GlancePlus provides immediate performance information about your system. It lets you easily examine system activities, identify and resolve performance bottlenecks, and tune your system for more efficient operation. With GlancePlus, you'll save time, your users are more productive, and your business applications run more smoothly.

OpenView Operations discovers, monitors, controls and reports on the availability and performance of your heterogeneous, large-scale IT environment. It consolidates information for all IT components that control your business: network, systems, storage, databases, and applications. With its service-driven approach, it shows what IT problems affect your business processes, helping you to focus on what's most important for your company's business success. Via proper integration of Operations, Lilien LLC can build a reliable, secure, and scalable management infrastructure based on intelligent, autonomous agents and flexible manager-of-manager communication

Lilien LLC provides networking solutions such as HP Procurve and Cisco Systems, which include the architecture, implementation and management of your networked environment. We offer a number of options including site survey, requirements analysis, logical network design, physical network design, and network security design.

HP Network Node Manager (NNM)
NNM is the industry standard that enables us to help you manage complex IP networks, including automatic discovery, intelligent monitoring, automated dynamic root cause analysis and virtual network service state determination.  We provide state-of-the-art deployment skills, having worked with NNM since its product inception 12 years ago!

HP OpenView Route Analytics Management System (RAMS)
HP RAMS is specifically designed for network engineers managing today's complex, mission-critical enterprise and service provider networks. It provides visibility into the dynamic routing operation of the entire network enabling fast identification and resolution of difficult-to-diagnose network operations problems, effective and trouble-free network maintenance, and the ability to easily and accurately plan for network changes and optimization.

HP Procurve Switching Solutions
HP Procurve solutions are making significant headway in the network products arena.  As a Platinum Procurve Partner, our services include the analysis, architecture, configuration and implementation of network solutions.  Our comprehensive services will generate drawings including detailed explanations as well as recommendations based upon your business or project requirements. These designs can address current and future traffic levels, security needs, budget constraints, and ability to interface with legacy equipment.

Identity Management
Identity management touches upon almost every aspect of the Adaptive Enterprise vision — affecting access to information across hardware, software, network resources, application servers, enterprise applications and web portals, both within an organization and across organizations via business-to-business transactions.  Using products such as HP Select Identity and HP Select Access, Lilien Systems can assist you by building  systematic and secure user identification and access via our site survey, design, configuration and integration services.

Select Identity
As a core component of the HP Identity Management Solution, HP OpenView Select Identity software helps organizations address these challenges with an elegant, unique approach to identity management. Select Identity's service-oriented approach delivers centralized management of users' identities and access rights over their complete life cycle, from initial registration through approval, provisioning, ongoing maintenance, termination and auditing.

Select Access
To support your company's e-business strategy, your employees, suppliers, partners and customers need timely, reliable and secure access to critical information and business processes, a need met by HP OpenView Select Access. For managing an adaptive enterprise, one that can respond quickly to change, HP OpenView Select Access provides systematic and secure user access to network services and enterprise resources, drastically reducing IT costs.  

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How do you manage information as it ages, moving data from online to offline storage in an efficient, cost-effective way? How do you keep data accessible in a business environment increasingly monitored and regulated by governments and overseer agencies?  Many vendors offer information lifecycle management (ILM) products. HP is one of the few to deliver an end-to-end solution focused on business needs.  By integrating solutions using process metrics, lifecycle management and intelligent archiving, Lilien LLC can provide significant savings in pure data management costs while keeping you apace of compliance requirements.  We use several products to accomplish this.

HP OpenView Business Process Insight
HP OpenView Business Process Insight provides visibility into your business processes. It also links IT resources to your business process so when there is an IT problem, you understand the business impact, and enables you to:

• Monitor business process performance rather than just the performance of applications and IT infrastructure. You are therefore able to report IT's performance in terms the business can relate to.

• Find and minimize wastage in business processes.
• Align IT resource allocation and IT investments so as to maximize business process performance. HP's BSM solution also lays a foundation for creating business processes that, using adaptive management, automatically adjust IT resources thereby optimizing their performance.
• Understand the business impact (e.g. order dollars) of application and IT infrastructure problems. This allows you to fix problems in order of business impact. And it allows you to inform the business of any important business impact they may want to proactively prevent.

Reference Information Storage System (RISS)
RISS features innovative software that receives data from your applications and actively archives it so it is easily searchable online. RISS reduces upfront hardware acquisition costs, simplifies management of stored data, and makes it easier to access your essential business information.  Lilien LLC can provide hardware and software design, retention policy and business rules consulting and integration into your existing messaging environment, and legacy document import capabilities.
 

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More than ever companies must build the right kind of walls around their enterprise – walls that keep hackers and digital thieves from doing harm -- but that still allow partners and customers the freedom to transact.  Lilien Security Services helps put your company on the path to a secure future, with:
 

The Security Posture Assessment for Networks provides a 360-degree view of technology security vulnerabilities and your organization's level of risk.

A secure system design can include:

• Secure network architecture design
• IDS design, deployment and integration
• System and application hardening
• Security systems integration
• Technology evaluation

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