Lilien LLC Enterprise I.T.
Professional_services
Lilien: Techonology Solutions that Fit Every Time
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Contact Lilien
  Call: 888-389-7500
  or e-mail Lilien
Bay Area - Seattle - Honolulu
"The beauty of the system assurance program is that we thought everything was going great until Lilien showed us a better way. Without the program we wouldn't have known."

Reid Watanabe
Hawaiian Electric Company

Solution Assurance Program

Ensure Optimal Performance From Your Solution

As you look forward to your fully implemented solution, Lilien recommends planning periodic reviews to maintain peak performance and availability levels, and reduce the likelihood of unforeseen incidents to your IT infrastructure. Look to Lilien's Professional Services Group to review your IT systems quarterly: certified engineers evaluate the health of your systems, update firmware and patches as needed, evaluate current system performance, and check systems for continued alignment with best practices. And, when appropriate, you'll be alerted to new products and emerging technologies designed to optimize performance and ROI/TCO.

The following overview provides our programs along with steps we typically take:

Server & Desktop Virtualization (including VMware vSphere & View, Microsoft Hyper-V, Citrix XenServer & XenDesktop, HP Virtual Server Environment & RedHat Enterprise Virtualization)

  • Review and apply software and patch updates

  • Virtualization Health Check

  • Best Practice alignment review

  • Backup/Recovery process review

Storage Area Networks (including Brocade and Cisco FC/FCoE SANs; Cisco & HP Networking iSCSI SANs; IBM SVC)

  • Review and apply firmware and driver updates to switches and server HBAs

  • Performance and error analysis on switch ports

  • Best Practice alignment review

Data Storage (including HP StorageWorks, IBM, Netapp & Compellent storage)

  • Review event logs

  • Capacity and performance analysis

  • Best Practice Alignment review with hosted applications

  • Review and apply software & firmware upgrades

Server Infrastructure (including HP Proliant & Integrity, IBM Power, Dell, Cisco UCS: blades/rackmount servers)

  • Review and apply BIOS/firmware/patch updates to servers/blades/blade enclosures

Networks (HP & Cisco Network Switches, Routers, Firewalls, Wireless Access Points)

  • Review and apply firmware and driver updates

  • Configuration, performance, bandwidth and error analysis

  • Best Practice alignment review